Terms of Service

1. Acceptance of Terms

By accessing or using QuestEdge ("the Platform"), you agree to be bound by these Terms of Service. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of Service

QuestEdge is an AI-powered hiring management platform that provides tools for creating hiring plans, generating job descriptions, managing interview pipelines, collecting feedback, scoring candidates, drafting communications, and analyzing hiring metrics.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or organization may not maintain more than one free account

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of applicable employment laws
• Upload candidate data without appropriate consent or legal basis
• Attempt to reverse-engineer, decompile, or extract the AI models or algorithms
• Use automated means to access the Platform beyond the provided interfaces
• Share account access with unauthorized individuals
• Use the Platform in a way that discriminates against candidates based on protected characteristics

5. Subscription Plans & Payment

• The Starter plan is free with limited features as described on our pricing page
• Paid plans are billed monthly or annually as selected at subscription time
• Prices may change with 30 days' written notice
• Refunds are available within the first 14 days of a new paid subscription
• Downgrading may result in loss of access to certain features and data

6. AI-Generated Content

The Platform uses AI (powered by Anthropic's Claude) to generate job descriptions, feedback summaries, candidate scores, and communications. You acknowledge that:

• AI-generated content is provided as suggestions and should be reviewed before use
• You are responsible for reviewing, editing, and approving all AI-generated output before it is shared externally
• We do not guarantee the accuracy, completeness, or legal compliance of AI-generated content
• Hiring decisions remain solely your responsibility — the Platform assists but does not make decisions for you

7. Data Ownership

You retain ownership of all data you enter into the Platform, including hiring plans, candidate information, and feedback. We claim no ownership rights over your content. You grant us a limited license to process your data solely for the purpose of providing the services.

8. Intellectual Property

The Platform, including its design, features, AI models, and branding, is the intellectual property of QuestEdge. You may not copy, modify, distribute, or create derivative works based on the Platform without written permission.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law, QuestEdge shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Termination

Either party may terminate the agreement at any time. You may delete your account through the Platform settings or by contacting support. We may suspend or terminate your access if you violate these terms, with notice when practicable.

12. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Platform after changes constitutes acceptance of the updated terms.

13. Contact

For questions about these Terms, contact us at legal@questedge.com.